Challenge:

• Our client, a PE-backed organization with more than $100 million in revenue and 1000 employees in a national footprint, needed an interim Chief Human Resource Officer (CHRO) with deep expertise and experience in leading a strategic HR function.

• The company needed to meet aggressive growth targets but was struggling to get traction in an extremely competitive labor market.

Solution:

• A Top Line principal was embedded as acting CHRO to lead the strategic transformation of the HR organization and applied Top Line’s proprietary suite of financial and human capital analytics tools to identify where value was being lost in the existing talent stack.

• Results of the analysis identified critical challenges in the number of unfilled billable technician roles, recruiting capacity, cost per hire, and retention of billable technicians [the primary source of the company’s revenue]. The client was losing to its competitors work that it had already sold, since the client was unable to provide the staff to complete the work.

Results:

• Time-to-fill was reduced by 75% by overhauling the entire talent acquisition process, installing the right management and recruiting staff, engaging hiring managers in multiple regional offices, creating a prioritized list of billable roles to drive recruiting priorities, and adding critical technology and workflows.

Want to learn more? Email: contact-us@toplinegp.com